Privacy Policy

1. Introduction

JRAHK (“we,” “us,” or “our”) specializes in manufacturing OEM electric bicycle motor controllers (“Smart Brain”) for electric bicycles, motorcycles, scooters, folding bikes, mountain bikes, and tricycles. This Privacy Policy explains how we collect, use, disclose, and protect information through our business operations, website, and services. By engaging with us, you consent to the practices described herein.

2. Information We Collect

a. Business Partner Information:

• Contact Data: Name, email, phone number, company address, and job title of clients/suppliers.
• Transaction Data: Purchase orders, invoices, payment details, and shipping records.
• Technical Data: Specifications, firmware updates, or diagnostic reports shared for product development.

b. Website/App Data (if applicable):

• Usage Data: IP address, browser type, pages visited, and device identifiers via cookies (see Section 5).
• Inquiries: Information provided via contact forms or support requests.

c. Product Data (Collected by Controllers):

• Non-Personal Operational Data: Motor performance metrics (e.g., speed, torque, temperature), firmware version, battery status, and diagnostic logs.
• Note: Our controllers do not collect personally identifiable information (e.g., GPS location, user profiles) unless explicitly requested by our OEM clients. In such cases, data handling adheres to the client’s privacy policy.

3. How We Use Information

• Fulfill contracts, process orders, and deliver products/services.
• Provide technical support, firmware updates, and product improvements.
• Respond to inquiries and communicate business updates.
• Analyze aggregated operational data for R&D and quality control.
• Comply with legal obligations (e.g., tax, safety regulations).

4. Legal Basis for Processing (GDPR/Applicable Laws)

We process data based on:

• Contractual necessity to deliver OEM services.
• Legitimate interests in business operations and product enhancement.
• Legal compliance where required by law.
• Consent for optional uses (e.g., marketing emails).

5. Cookies and Tracking Technologies

We use cookies to:

• Improve website functionality and user experience.
• Analyze traffic patterns (using tools like Google Analytics).
• Manage user sessions (e.g., login portals for clients).
  You may disable cookies via browser settings, but some website features may be limited.

6. Data Sharing and Disclosure

We share information only as necessary with:

• OEM Clients: Operational data required for their end-products.
• Service Providers: Payment processors, cloud hosts, or logistics partners under strict confidentiality agreements.
• Legal Authorities: To comply with laws, regulations, or legal requests.
• Business Transfers: In mergers/acquisitions, with notice to affected parties.
  We do not sell personal data to third parties.

7. International Data Transfers

Data may be transferred globally to affiliated entities or partners. We ensure safeguards (e.g., GDPR Standard Contractual Clauses) for cross-border transfers.

8. Data Retention

We retain data:

• Until contract completion or as long as needed for business/legal purposes.
• For operational data: Aggregated/anonymized indefinitely for R&D.
• Personal data is deleted upon request (see Section 9) or when obsolete.

9. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA, PDPO Hong Kong), you may:

• Access, correct, or delete your personal data.
• Object to processing or request data portability.
• Withdraw consent (where applicable).
  To exercise these rights, contact us at [Info@jrahk.com].

10. Security

We implement industry-standard measures (encryption, access controls, secure networks) to protect data from unauthorized access, alteration, or destruction.

11. Third-Party Links

Our website may link to OEM clients or industry partners. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not directed at individuals under 16. We do not knowingly collect their data.

13. Policy Updates

We may revise this policy periodically. The latest version will be posted on our website with the effective date.

14. Contact Us

For privacy-related questions or requests:

Email: Info@jrahk.com

Address: Room 606, Building 2, No.23, East Road Section,Huancheng East Road, DongchengSubdistrict,Dongguan, Guangdong 523000,CHINA

This Privacy Policy ensures transparency and aligns with the privacy practices of Dongguan Bocheng Intelligent Technology Co., Ltd.